Dynatrace Implementation Lead

Description:

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• Experience in Dynatrace implementation preferably in service provider network with strong UNIX/Windows knowledge.
• Should possess strong scripting knowledge in Shell, Python etc.
• Knowledge on Dynatrace agent deployment and configuration for Java, PHP , Node JS and .Net applications.
• Configuring the Collectors, Web agents, Host agents and API plugins.
• Create monitoring dashboards for IT team and the business team.
• Understands incident rules and alerts and get those defined for applications.
• Triage, diagnose, and resolve or escalate internal system alerts to ensure we maintain Service Level Agreements
• Understands measures, business transactions, custom sensors, CPU samples etc.
• Should have experience in Integrations with other tools.
• Should have been part of the team in High Availability configuration in complex environment.
• Experience with REST and web services interfaces, XML, JSON Plus
• Experience in working as a part of a team involved in the implementation of Dynatrace for big Global customer.
• Should be a fast learner of various other tools and integrate where possible.
• Should possess good communication and interpersonal skills
• Out of the Box Thinker with technical Savoir-faire
• To adhere to quality standards, regulatory requirements and company policies
• To provide support for on call escalations and doing incident and problem management
• To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• Work on value adding activities such Knowledge base update and management, Training fresher's, coaching analysts and conducting interviews or participation in hiring drives
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.