Senior Account Manager

Overview

Senior Account Manager with Top Employers Institute, a global authority on HR strategies. We guide organisations in delivering transformational people practices, driving business outcomes and helping them attract, engage and retain top talent. Established more than 30 years ago and operating in 125 countries, Top Employers Institute collaborates with 2,400 companies to elevate HR strategies worldwide.

Purpose and Contribution to Company Strategy:
The role aims to generate sustainable revenue growth and expand the strategic impact of the Top Employers program across a local and international portfolio of local, key and global accounts. This position drives the certification, renewal, and upsell of products and services, while acting as a partner for clients and as a liaison between Sales, Delivery, and internal stakeholders to ensure clients realise maximum value from the program.

• Manage an international portfolio of high-value, multinational client accounts, including local, global and regional accounts
• Drive expansions and renewal conversations by building long-term relationships with senior HR and executive stakeholders, including C-level and procurement counterparts
• Be a subject matter expert and ambassador of Top Employers HR Certification and represent the organisation in the global and local HR community
• Proactively identify client needs, position the full value of the program, and support clients in quantifying and achieving measurable business outcomes
• Work closely with Client Success, Certification, Delivery, and global sales colleagues to ensure seamless experience and maximum client value
• Achieve growth targets for existing accounts through effective expansion, upselling, and renewals, meeting or exceeding global sales and revenue objectives
• Contribute to ongoing product, service, and survey development by sharing client feedback and HR market trends with internal teams
• Build and leverage a strong professional network by engaging with the worldwide HR decision-maker community
• Participate in regional and global sales team meetings and collaborate internationally to support business objectives
• Represent client interests internally to drive product innovation and excellence in delivery

Company-wide competencies

• Collaboration
• Customer focus
• Global perspective

Role-specific competencies

Strategic Thinking & Business Acumen

• Ability to understand complex client structures and global business / people strategies
• Skilled in identifying growth opportunities and aligning Top Employers solutions with client goals
• Comfortable navigating multi-stakeholder environments across regions

Relationship Management

• Builds and maintains strong, trust-based relationships with senior client stakeholders, especially at C-Suite level
• Skilled in stakeholder mapping and engagement across global and regional levels
• Able to influence and negotiate effectively

Consultative Selling & Value Proposition Development

• Understands client needs deeply and translates them into tailored solutions
• Communicates the value of certification and insights in a compelling way
• Experience in upselling and cross-selling within strategic accounts

Project & Account Management

• Manages complex account plans and ensures timely delivery of services
• Coordinates internal teams to deliver seamless client experiences
• Strong organisational skills and attention to detail

Data-Driven Decision Making

• Uses insights and data to guide client conversations and demonstrate impact

Global & Cultural Awareness

• Experience working with international clients and cross-cultural teams
• Sensitive to local market dynamics and cultural nuances

Communication & Presentation Skills

• Excellent verbal and written communication, especially with senior stakeholders
• Confident in presenting to large groups or executive audiences

Resilience & Adaptability

• Thrives in a fast-paced, evolving environment
• Able to manage ambiguity and shifting priorities

• Bachelor’s degree (or equivalent), with preference for advanced business, HR, or relevant studies
• 5-7+ years’ experience in international Account Management, preferably in HR or professional services…