Senior Director RoW Technical Operations

Senior Director RoW Technical Operations Company & Role Description

Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

This is a senior operational role, providing critical strategic and operational insight with a focus on continuous improvement, processes development, service enhancement, partner management, and cross company relationship building.

You will be instrumental in shaping Tanner’s growth, fostering a culture of innovation, and ensuring that our mission to improve patient access to medicines is realized through empowered teams and effective partnerships.

• Provide overall leadership to the Technical Operations team outside of the US (encompassing logistics and QA oversight)
• Work closely with the EVP of Operations and the Senior Director of US Technical Operations to drive a culture of accountability and employee engagement.
• Act as the central orchestrator, aligning Technical Operations, Business Development, Program Management, and external stakeholders toward shared goals.
• Lead a proactive approach to problem‑solving, addressing challenges with agility and creativity.
• Support Program Managers & Customer Service in the development of service offerings and program implementation and ensuring key partners meet program delivery requirements.
• Be an active member of cross‑functional teams, cultivating a collaborative environment that encourages initiative, accountability, and continuous improvement.
• Provide leadership to key personnel including 1‑2‑1 mentoring.
• Facilitate effective communication and collaboration between internal teams and external partners.
• Be a champion for a continuous improvement culture.

• Assist in cross‑divisional collaboration to provide exceptional global logistics services.
• Drive a culture of accountability and employee engagement; effectively manage individual and group performance to set behaviours, goals, and expectations.
• Promote and facilitate personal development, through coaching and mentoring.

• Manage contract 3PL and GMP (secondary packaging & labelling, and kitting) partner relationships and performance.
• Develop and expand partner network to support needs to the business.
• Support with the expansion of Tanner’s in‑house warehousing and GMP capabilities.
• Support business with responding to RFPs/RFIs
• Manage critical alliances and set the tone for collaboration, accountability, and high performance across cross‑functional teams.
• Provide leadership in managing strategic partnerships, setting clear direction and expectations for both internal teams and external partners.
• Identify, build, and manage strategic partnerships with service providers on a global basis.
• Lead the development and execution of commercial agreements, demonstrating strong negotiation and decision‑making skills.
• Monitor performance against contractual obligations and strategic objectives.
• In collaboration with QA and the Commercial teams ensure partners fulfil Tanner Quality Assurance and Compliance standards.
• Develop & implement a partner health check process, to ensure that agreed Service Levels are adhered to and resolve issues before they impact on Tanner business and service delivery levels.
• Champion Tanner’s values and standards, ensuring that all partners and teams uphold our commitment to quality, compliance, and ethical conduct.

Required:

• Minimum of 10 years of professional experience in a pharmaceutical/pharma services environment with a particular focus on supply chain, commercial or procurement roles and managing third‑party providers.
• Experience with contract negotiations, running RFPs, establishing SLAs and KPIs, with third‑party providers.
• Strong global…