Customer Service Representative

Job Title:

Customer Service Representative

Salary & Benefits

* Salary up to £30,000 (dependent on skills and experience)

* Annual bonus potential up to £2,000 based on objectives

* 25 days holiday + 8 bank holidays

* Working hours:

* Mon–Thu: 08:30–17:30

* Fri: 08:30–16:30

Role Overview

This role is responsible for handling customer enquiries pre- and post-sale, supporting the sales team with administration, processing orders on SAP, and delivering an excellent customer experience. The role also includes reception duties, welcoming visitors, and managing bookings for the customer experience centre.

Key Responsibilities

* Handle 60–80 customer calls/emails per day

* Process customer orders and manage quotations and pro-forma invoices

* Support new business accounts

* Manage pre- and post-sales enquiries

* Handle complaints, invoice queries, and stock delay notifications

* Liaise with internal departments to resolve customer issues

* Provide administrative support to Regional Sales Managers

Skills & Experience

* Minimum 2 years’ customer service experience (customer-facing)

* Minimum 2 years’ administrative experience

* Strong MS Word and Excel skills

* Excellent written and verbal communication

* Numerate, detail-oriented, and well organised

* Proactive with strong time-management and multitasking skills

* SAP experience desirable

* Full UK driving licence and access to a car required

Person Profile

* Customer-focused with a professional, positive attitude

* Proactive, “can-do” approach with a strong work ethic

* Team player who can also work independently

* Calm under pressure and solution-focused

* Motivated to learn, develop, and build a long-term career

* Potential future progression into a field-based sales role for the right individual

Recruitment Process

* First interview via Teams

* Second interview face-to-face