Community Outreach Worker; CSS ConnectU

Position: Community Outreach Worker (CSS ConnectU)
Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Connect

U St Albans)
Reference: 322
Salary: £26,000 - £27,000 per annum, pro rata

Hours:

Part-time, 15 hours a week over 3 days (Flexible) (Friday is mandatory)

Contract:

1 Year

Reports to:

Community Support Service Team Leader
Working base:
St. Albans

About the Service

The Connect

U St Albans programme is a partnership-led initiative designed to address key social, economic, and health needs primarily those in Park Street and London Colney, as well as Chiswell Green, Sopwell and Cottonmill. Provide primary and secondary contact details to ensure continuity and responsiveness. Through a coordinated and targeted approach across Health and Wellbeing, Employment, and Community Engagement, the programme will expand vital services into underserved areas, while strengthening existing support to vulnerable groups.

The purpose of the Hertfordshire Mind Network Community Outreach Worker Connect

U St Albans role is to:

* Expand employment, health and wellbeing, and community engagement services into priority areas:
Sopwell & Cottonmill, Park Street & Chiswell Green, and London Colney.

* Strengthen existing service provision for financial advice, food security, and homelessness support.

* Build strong local partnerships, volunteer networks, and stakeholder relationships.

* Deliver measurable outcomes for residents, with a focus on those experiencing deprivation and marginalisation.

* To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties, mental ill-health, these will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Hertfordshire.

* To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.

* To remain a source of independent support for all clients.

* Embed a person centred and solution focused approach in all aspects of the role.

* To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

Key Responsibilities

* Encourage and support clients to participate in group activities, workshops, and community-based mental health programs.

* Provide employment-related support as part of mental health and wellbeing recovery services, including goal setting, job readiness, and workplace adjustment support.

* Assist clients in developing CVs that reflect their strengths, skills, and recovery goals, supporting confidence and readiness for employment.

* Engage individuals with early-stage mental health needs or employment barriers through accessible, community-based support delivered in partnership with local organisations near client’s homes.

* Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection.

* Work from the local food bank every Friday from 10:00am–12:00pm as a point of contact for individuals to access support and information, including referrals and signposting to appropriate services.

* Hold a caseload proportionate to working hours, delivering support through home visits and community-based interventions.

* Provide practical support by transporting clients to external appointments to reduce barriers to access and promote wellbeing.

We offer:

* Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)

* An additional day of leave each year for your birthday following completion of probation period.

* Ongoing training relevant to your role.

* An Employee Assistance Programme.

* Eligibility for blue light card.

* Health cover (after 6 months…