IT Service Desk Analyst

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to  be resident in the local area and hold a full UK driving licence and car.

Summary of the IT Service Desk Analyst role

Salary: £32,000 - £33,000

Location:

St Albans - Hybrid 3 days in office with travel to other offices across South East
Type of

Contract:

Permanent

Hours:

Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm
Benefits: 25 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, Employee assistance programme plus many more!

Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential.  This is an entry level position which offers personal development but limited career progression in the short term.

Responsibilities of the IT Service Desk Analyst

Be the first point of contact for users, logging and responding to incidents.
Provide predominantly 1st level support with some limited 2nd level support.
Troubleshooting, diagnosing and solving problems.
Complete skilled investigations.
Take ownership of the Asset Management process.
Onboard new starters.
Requirements for a successful IT Service Desk Analyst

Experience in a similar role providing 1st-level support
Excellent working knowledge of Microsoft client operating systems and applications including Teams, One Drive, Copilot & SharePoint.
Strong hardware diagnostics and fault-finding experience.
Basic Citrix/ Azure Virtual Desktop administration and understanding of LAN/WAN.
Excellent customer service and communication skills essential.
Full UK driving licence and daily use of own car.  
What our Client offers

Life assurance 4 x salary
Pension
Employee assistance programmes
Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors.

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