AV Service Desk Technician

Job Title:

AV Service Desk Technician

Location:

St Albans / Hybrid
Salary: £35,000 - £40,000

Job Purpose Summary
This hybrid role combines service desk administration, remote technical support and occasional on-site service visits. You will act as the central point of coordination for all service and maintenance activities, ensuring clients receive prompt, efficient and well-organised support.

Key Responsibilities

Manage incoming service desk tickets using Service Now
Arrange and schedule service and maintenance visits for engineers
Coordinate freelancers as required
Provide remote technical support to clients via Team Viewer
Attend on-site service calls when necessary (1st and 2nd line AV support)
Complete detailed service reports following each visit
Maintain service asset registers following PMV handovers
Support escalations from 1st line to ensure timely resolutions
Liaise with clients and contractors to obtain necessary documentation
Ensure all service tasks are logged, updated and closed within agreed SLAs

Experience and Skills Required

Minimum of 3 years’ experience in AV, ideally within service and maintenance
Proficient in using Service Now or comparable ticketing systems
Strong organisational and scheduling abilities
Ability to diagnose faults with corporate audio visual systems, ideally including Crestron, AMX, Q-SYS and Biamp
Full UK Driving Licence
Right to work in the UK

Package

Salary: £35,000 - £40,000 per annum
24 days annual leave, plus bank holidays
Hybrid working arrangements
Company laptop and phone provided
Pension scheme
Pool van available for travel

How to apply:

Please submit your application or contact Jake Voisey using the details provided.

SER-IN