Customer Aftersales & Installation Coordinator

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Location: St Albans, Hertfordshire, GB

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

In this role, you will be responsible for managing the aftersales and installation process for our new coffee machines. This includes coordinating the scheduling of installations, re-installations, pre-delivery inspections (PDI), and engineer visits. You will work closely with account managers, engineers, couriers, and customers to ensure a smooth and timely service.

• Arrange and schedule the installation of new coffee machines in collaboration with the assigned account managers.
• Manage reinstallation of machines when needed, ensuring timely delivery and setup.

• Schedule PDI calls to ensure all machines are fully inspected and tested before installation.
• Coordinate and schedule engineers for installations, repairs, or reinstallation of machines.
• Ensure engineers are fully briefed and equipped for each job.
• Arrange for the timely dispatch and delivery of coffee machines and related equipment via couriers.
• Track shipments and ensure that deliveries align with installation schedules.
• Serve as the main point of contact for allocated account managers, providing updates on installations, scheduling, and any aftersales service.
• Communicate effectively to keep account managers informed of any delays or issues.

• Liaise directly with customers to arrange installation schedules and confirm all necessary details.>
• Provide post-installation support to ensure customers are satisfied with the service.

• Maintain accurate records of installations, PDI calls, and engineer schedules.
• Prepare reports on the status of installations, re-installations, and any issues encountered.
• Work closely with other coordinators and departments to ensure smooth operations and customer satisfaction.
Requirements
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with a customer-focused attitude.
• Organisational
  
  Skills:
  
  Strong ability to multitask, prioritize workload, and meet deadlines in a fast environmentli>
• Problem-Solving:
  Ability to troubleshoot and resolve scheduling conflicts or other logistical challenges.
• Tech-Savvy:
  Proficient in using scheduling software, SAP B1, Microsoft office.
• Team Player:
  Able to work collaboratively with account managers, engineers, and other stakeholders.
What we offer you
• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.