Maintenance Engineer

CRITICAL TASKS

Communication

• Talk with and listen to other employees to effectively exchange information.

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

• Provide assistance to coworkers, ensuring they understand their tasks.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Install, Maintain, and Repair Items

• Use the Lockout/Tagout system before performing any maintenance work.

• Prioritize non-guest repair requests.

• Respond and attend to guest repair requests.

• Perform miscellaneous minor repairs as required to meet guest requests or maintenance requirements.

• Perform preventative maintenance on tools and equipment, including cleaning and lubrication.

• Recommend replacement of defective/outdated appliances, electronics, and equipment.

• Install and maintain appliances, electronics, and equipment.

• Ensure that all flammable materials are stored in COSHH approved containment devices.

• Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.

• Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.

• Communicate with customers when necessary to resolve maintenance issues.

• Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues.

• Address guests' service needs in a professional, positive, and timely manner.

• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper or moving objects out of the way).

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc) to resolve issues, delight, and build trust.

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

• Complete appropriate safety training and certifications to perform work tasks.

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

• Support all co-workers and treat them with dignity and respect.

• Develop and maintain positive and productive working relationships with other employees and departments.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Assist the Chief Engineer & Head of Loss Prevention with the emergency light, fire extinguisher, daily plant tour logs, shift schedule, ordering of supplies and update of stock list.

• Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.

• Comply with quality assurance expectations and standards.

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity,…