Sales and Customer Success Representative

Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a Sales and Customer Success Representative to be based at offices near St Albans, Hertfordshire
On

Offer:

* 37.5 Hours a week with flexible start and finish times between 6am and 7pm Monday - Friday
 
* Offering a salary up to £40K dependant on skills and experience with an OTE of £45K+ along with an annual discretionary bonus
 
* 22 days’ annual leave plus bank holidays (increasing by 1 day at years 3, 5, and
7). This changes to 25days after successful completion of probation.
 
* Hybrid working (1 day per week from home after 8–10 weeks of onboarding and training)
 
* Recommend-a-friend scheme (£1,000 after a successful referral passes probation)
 
* Quarterly team dinners, a summer team activity, and a Christmas party
 
* Enhanced parental leave (2 weeks at full pay for both maternity and paternity) with Life assurance at 2x base salary (following 3 months of service)
 
* Onsite parking
Main Purpose of the Sales and Customer Success Representative
Serving as a point of contact for customers with queries relating to products, orders and deliveries and provide support for sales team. The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve challenging sales targets.
 
* Win sales orders while ensuring that the maximum values are obtained for the company as part of the quoting and sales process
 
* Support the achievements and growth of sales goals and objectives
 
* Ensure that goods are correctly entered on sales orders and on time as quoted to customers and submit regular reports of non-conformity to the Quality Team
 
* Ensure that a high level of customer service is given to all customers
 
* A high-pressure job; which requires extreme focus, dedication and stamina, you are expected to work out of office hours when required
 
* Any other duties assigned by the management; where appropriate

Duties & Responsibilities of the Sales and Customer Success Representative
 
* Selling multiple product lines to customers
 
* Sales orders – entering and managing orders
 
* Quotations - creating and sending quotes to customers
 
* Communicate important feedback from customers internally
 
* To aid the company to meet sales targets and report any deviations
 
* Stay up-to-date with new products and features
 
* Maintain and update sales and customer records
 
* Purchasing – as and when required to create and send new orders to our suppliers
To Be Considered for the Sales and Customer Success Representative
 
* Proven work experience as a Sales support or Sales administrator with the ability to sell
 
* Experience in the aerospace industry is an advantage. Other industries such as Automotive, Pharmaceuticals can be considered
 
* Strong mathematical, analytical and problem solving skills
 
* Understanding of sales performance metrics
 
* Excellent organizational and multitasking skills with attention to detail with good communication skills, both verbal and written
 
* Project and time management skills and ability to work under strict deadlines
 
* Bachelor’s degree in aerospace industry or a related discipline, will accept applicants who do not have degrees but have a few years of experience with sales
 
* Certification in sales, marketing or relevant field is a plus
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace sector