Liz Earle - Customer Advisor

Job Description

Hourly rate
: £12.98 - £13.81 depending on location.

Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.

At Liz Earle, we live and breathe our Precious Recipe:
We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos have been the same today as day one, and there’s never been a more exciting time to join us.

Your main responsibilities will include:

• Building great relationships with customers and colleagues.
• Providing personalised consultations and skin services.
• Meeting sales targets and informing customers about Liz Earle offers and in‑store promotions.
• Completing our award‑winning 12‑month Skin School development programme.
• Ensuring your counter is beautifully presented to showcase the range of Liz Earle products.

• Welcome each customer and treat everyone with empathy and understanding.
• Enjoy meeting sales targets and playing your part to deliver great team performance.
• Love to learn and keep up to date with the latest skincare trends.
• Are comfortable working both on your own and within a team.
• Desire to be a proud brand ambassador for Liz Earle and help customers find the best products for their needs.

• Previous experience working with customers.
• Experience using skincare products on customers.

• Liz Earle employee discount of up to 75%.
• Store discount (e.g., Boots or John Lewis).
• Quarterly Liz Earle Goody Box.
• Discretionary team bonus scheme.
• Certification as a skin expert with CIBTAC (Confederation of International Beauty Therapy and Cosmetology).
• Generous holiday allowance that increases with length of service.
• Personal pension scheme.

St Andrews, 113‑119 Market Street, KY16 9PE.

Hours per week: 15. Anticipated days of work: 3 days per week, Sunday to Saturday. Basic hours will be 15 hrs per week. You will cover shifts between 9 am and 5:30 pm, which will include weekends. Shift patterns will be discussed at interview.

We are an equal‑opportunity employer. No matter where you work in No7 Beauty Company, we empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.

If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in‑store interview within the next 14 days.

We are always open to discussing possible flexible working options, including job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you be at your best.