Dispute Resolution Coordinator

At Speedy, we’re proud to be the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant and support services — everything for every job. But what truly sets us apart is our people. We work together, support one another and put our customers at the heart of everything we do.

Location: Haydock

Hours: 37.5 hours — Monday to Friday

As a Dispute Resolution Coordinator, you’ll take ownership of customer queries from start to finish, working closely with colleagues across the Speedy network to ensure each case is handled efficiently, professionally and with excellent service.

Your day will include:

• Communicating with customers via phone and email, building strong rapport and trust.

• Taking full ownership of customer disputes and seeing them through to resolution.

• Collaborating with internal teams to gather information and ensure seamless service.

• Using your initiative and problem‑solving skills to make confident decisions.

• Identifying opportunities to support business growth.

• Playing an active part in delivering our ESG Strategy —
  Decade to Deliver
  .

• A genuine passion for customer service and relationship building.

• Ability to juggle multiple tasks while staying calm and organised.

• A collaborative approach and willingness to contribute to a positive team culture.

• Confidence to use your initiative and make decisions.

• Drive to spot opportunities that add value.

We want you to feel confident, supported and ready to succeed. That’s why we provide:

• Full on‑the‑job training.

• Dedicated product and systems training teams.

• Ongoing development programmes tailored to your needs.

• Clear routes for progression — we’re proud champions of internal promotion.

Speedy is proud to lead the industry with our Work Life Balance initiative. We’re passionate about colleague wellbeing and creating healthy working patterns that support life inside and outside of work.

We offer a range of flexible options — talk to us about:

• Flexible start/finish times

• Shorter working days

• Term‑time hours

• Job sharing

• Hybrid arrangements (role dependent)

You’ll enjoy a wide range of benefits, including:

• 26 days holiday + bank holidays

• Life assurance

• Company pension scheme

• Canteen facilities

• 95% discount across the Speedy brand

• Training, development and career progression opportunities

• Voluntary Health Cash Plan

• My Staff Shop – retail & lifestyle discounts

• Green Commute Initiative – cycle‑to‑work scheme

• PAM Employee Assistance Programme – confidential wellbeing, legal and financial support

• Career Line of Sight – your clear route to growth within Speedy

• We may close this vacancy early if we receive high application volumes, so early application is encouraged.

• Some roles may require DBS, credit or security checks.

• Speedy is an equal opportunities employer, proud to champion diversity and inclusion in all forms.

• Proof of right to work in the UK is required before employment begins.

Learn more about our ESG governance and commitments here: