Resident Liaison Officer

Resident Liaison Officer

Location: Hastings

Sector: Social Housing / Property Services

Salary: £30,000 + Van or Car Allowance

Contract: Permanent

Are you a people-focused professional with a passion for delivering excellent customer service? Were looking for a Resident Liaison Officer to join our team in Hastings, supporting planned and reactive works across our social housing portfolio.

As a Resident Liaison Officer, youll be the key point of contact between residents, contractors, and the project team. Youll ensure residents are fully informed and supported throughout property improvement, maintenance, and refurbishment works. Your role will help minimise disruption, maintain positive relationships, and ensure projects run smoothly.

• Act as the main liaison for residents, addressing enquiries, concerns, and access requirements
• Provide clear updates on works schedules, processes, and expected time frames
• Arrange appointments, home visits, and resident meetings
• Support vulnerable residents to ensure their needs are met during works
• Work closely with site managers, operatives, and subcontractors to coordinate activity
• Maintain ...