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Customer Success Mgr./ CSM

Customer Service Team Leader - Hybrid, KPI-Driven Coach

Job in Stafford, Staffordshire, ST16, England, UK
Listing for: Capita
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 30198 GBP Yearly GBP 30198.00 YEAR
Job Description & How to Apply Below
A leading service provider is seeking a Customer Service Team Leader for their Enquiry Centre in Stafford, UK. This hybrid role involves coaching a team of approximately 15 advisers, managing customer service quality, and ensuring KPIs are met. Candidates should have experience in contact centers and demonstrate strong leadership skills. The position offers a salary of £30,198 and various benefits, including holiday entitlement and voluntary benefits.

Join a dynamic team focused on enhancing customer experiences.
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