Crisis Café Recovery Worker

We are delighted to announce an exciting opportunity to join our Crisis Café team
, a vital service dedicated to supporting individuals experiencing mental health challenges. Our mission is to provide a safe, welcoming, and non-judgmental space where people can access immediate emotional support and practical guidance outside of traditional clinical settings.

The Crisis Café offers a calm environment for those in distress, helping to reduce the need for emergency interventions. Our approach focuses on early intervention, empowerment, and recovery
, ensuring that every visitor feels heard, respected, and supported.

Provide Support
:
Offer a compassionate, welcoming environment for individuals who are seeking emotional support, guidance, and mental health assistance.

1-on-1 Support Sessions
:
Conduct private sessions with service users, offering Cognitive Behavioural Therapy (CBT) and Dialectical Behaviour Therapy (DBT) coping strategies.

Active Listening
:
Engage with individuals by listening attentively to their concerns and providing empathetic responses.

Referral to Services
:
Provide guidance on additional services and resources available to individuals, ensuring appropriate referrals to mental health professionals or relevant community services.

Maintain Confidentiality
:
Ensure that all interactions and personal information are handled with the utmost confidentiality and respect.

Ensure Safety
:
Promote a safe and supportive environment for service users, ensuring that the café spaces remain welcoming and accessible.

Record Keeping
:
Accurately record details of interactions and support provided as per service guidelines.

Mental Health Awareness
:
Knowledge of mental health challenges and basic coping strategies (CBT, DBT). Experience in a mental health or supportive role is preferred but not essential.

Empathy and Communication
:
Ability to listen actively and empathetically while maintaining a calm, non-judgmental approach.

Flexibility
:
Ability to work across different locations and adapt to various shift patterns.

Confidentiality
:
Understanding and respect for confidentiality and data protection protocols.

Teamwork
:
Ability to collaborate effectively with other team members, including mental health professionals, while working independently when required.

Previous Experience in Mental Health
:
Experience working in mental health support or social care roles.

Cultural Sensitivity
:
Ability to work with individuals from diverse backgrounds and adapt to varying needs.

Self‑Motivated
:
Ability to manage time and workload effectively in a flexible working environment.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.