IT Helpdesk Manager: Lead First‑Line Support & Service

A Managed Service Provider is seeking an IT Helpdesk Manager in Stafford, UK. The successful candidate will oversee the Customer Helpdesk and ensure first-class support for customers. Responsibilities include managing support requests, supervising the first-line team, and maintaining communication throughout the support process. Ideal candidates will have experience managing technical support and a broad understanding of IT infrastructure. A commitment to quality and continuous improvement is essential.
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