Retail Manager

Summary

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Reporting to the Area Manager, you'll be leading a small team of 5 retail assistants and 5 retail volunteers. You'll be part of the leadership team at Shugborough, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.

To find out more about what it’s like to work within “Retail” at the National Trust,

Your role includes day to day operations, cash handling, stock ordering, receiving stock & working with local suppliers to introduce new property relevant products.

Leading the retail team to success through coaching & development, you'll provide exceptional customer service & creating innovative displays within the shop.

Your focus every day will be on your customers, going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history.

You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below :

• ability to deliver exceptional customer service
• experience leading and developing a team
• confidence to achieve sales targets and maximise profitability
• knowledge of risk management and compliance

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places