Senior Advisory Solution Consultant, Partners Solution Consulting

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at Service Now means challenging yourself to always be better.

Service Now is seeking a Senior Advisory Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest Service Now solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing Service Now mindshare to our partner community to evolve a "Service Now First" approach, to sell effectively to their customers, and to extend the Service Now value proposition.

• Evangelize Service Now to partners through Sales Plays and product demos
• Proactively manage relationships with executive and key partner stakeholders to build Service Now Mindshare
• Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
• Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the Service Now platform and its value proposition
• Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the Service Now platform and spearhead intake into the Service Now Built-On/Built-With program
• Mentor, guide, and model effective teamwork with Service Now and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other Service Now Solution Consulting team members
• Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit
• Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants
• Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach Service Now into their client pursuits
• Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within Service Now to assist as needed
• For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire Service Now platform is relevant for that industry
• Travel for Partner, Customer, and Organizational activities

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of Pre-Sales Solution Consulting experience
• Undergraduate degree in Commerce, Computer Science, Engineering etc.
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Quick adoption and understanding of industry/vertical business challenges and mapping how Service Now can help transform those verticals
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written…