Senior Technical Consultant ITOM

Team

Join the Customer Excellence Group Technology Workflows team and collaborate with talented consultants to deliver next-generation solutions for Service Nows customers. This team specialises in implementing IT solutions offering advisory services adopting best practices driving innovation and designing architectures for our clients and partners.

As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM) you will deliver Service Now solutions in a client-focused consulting environment.

While we are currently prioritising French-speaking consultants based in France applications from across EMEA are welcome.

• Serve as a thought leader in implementation projects delivering technical solutions and guidance.
• Configure the Service Now Platform and Technology Workflows using best practices to achieve customer goals.
• Lead technical aspects of project and solution delivery ensuring alignment with Service Now standards.
• Facilitate workshops with stakeholders to assess current processes and define future workflows.
• Design and implement ITOM solutions with long-term technical architecture in mind.
• Provide governance and advisory support for partner-led projects.
• Guide clients in leveraging Service Now capabilities to enhance business processes.
• Assist in the documentation including business requirement workbooks for technical solutions.
• Offer feedback to product development for continuous improvement.
• Collaborate with sales teams to scope and estimate project sizes.
• Enhance implementation methodologies and service offerings based on client experiences.
• Travel up to 50% annually depending on customer needs.

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Solid understanding of the ITIL Model and its application.
• Experience with public / private cloud platforms (AWS Azure Google Cloud) containers (Docker Kubernetes) and enterprise-scale applications (Oracle Web Sphere Apache).
• Proficiency in scripting languages (JavaScript Linux Shell Power Shell Python) and protocols (HTTP TCP SNMP SOAP REST Reg Ex).
• Familiarity with monitoring platforms (Solar Winds SCOM Nagios) and Experience with Event Management tools (Netcool HPOM BPPM).
• Strong system administration skills (Unix Linux Windows) and network troubleshooting expertise.
• Hands-on experience in installing and configuring Enterprise-scale applications such as Oracle Web Sphere and Apache.
• Experience with service-oriented and distributed application architecture in the enterprise (web services data access and persistence client / server).
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.
• Understanding of networking functionality Network Fault Management and advanced troubleshooting including the ability to gather and analyse raw event data.
• Excellent communication and presentation skills with the ability to simplify technical concepts for diverse audiences.
• Demonstrated experience in Agile project teams gathering requirements and writing user stories.
• Proven ability to influence and consult delivering tailored solutions aligned with client needs.

We are seeking a committed professional who thrives in a collaborative environment and prioritizes customer satisfaction. If you are passionate about driving innovative IT solutions and making a tangible impact we encourage you to apply!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

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