Partner Business Development Manager, AI

Overview

Service Now is seeking a dynamic and strategic AI Partner-Focused Business Development Manager to accelerate the growth of our AI business through our partner ecosystem. This role is pivotal in enabling partners to scale faster, build AI expertise, and deliver transformative customer outcomes powered by Service Now's AI capabilities. You will be responsible for identifying and activating new routes to market, building scalable partner programs, and driving measurable impact across pipeline generation, partner enablement, and customer success.

• Partner Strategy & Activation:
  Develop and execute a comprehensive strategy to grow Service Now AI adoption through partners. Identify high-potential partners and build tailored engagement plans to accelerate AI solution development and delivery.
• Pipeline Generation:
  Drive sourced pipeline through partner-led AI opportunities. Collaborate with sales, marketing, and partner teams to create joint GTM campaigns and demand generation initiatives.
• AI Expertise Development:
  Build and scale AI capability within the partner ecosystem through enablement, certifications, and co-innovation. Champion partner readiness for Now Assist and other AI offerings.
• Customer Success Through Partners:
  Ensure partners are delivering measurable value to customers using Service Now AI. Track and support successful AI deployments, focusing on outcomes and satisfaction.
• Innovation & Scale:
  Create new, scalable models for partner engagement and monetization of AI solutions. Pilot and iterate on programs that help partners realize the full opportunity of Service Now AI faster.
• Measures of Success:
  Growth in partner-sourced AI pipeline;
  Increase in AI-certified and enabled partners;
  Documented customer success stories driven by partners;
  Launch and adoption of new scalable partner programs or models;
  Acceleration in partner-led innovation using Now.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience in partner business development, preferably in enterprise software or AI.
• Deep understanding of AI technologies, trends, and partner ecosystems.
• Strong strategic thinking and execution skills.
• Excellent communication and relationship-building abilities.
• Experience working cross-functionally with sales, marketing, product, and partner teams.

Service Now is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. Learn more on Life at Now blog and hear from our employees about their experiences working at Service Now.