Shift Leader Elsenham Express

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Pay: Pay starts from £14.76 per hour, increasing to £15.97 for stores inside the M25. Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours per week. For those interested in fewer hours (minimum 12), we also have opportunities.

Availability windows (the periods we prefer you to be available):

• Mon: 06:00 – 14:00
• Tue: 14:00 – 23:00
• Thu: 14:00 – 23:00
• Fri: 10:00 – 18:00
• Sat: 06:00 – 15:00

We will schedule your contracted hours within these windows and provide three weeks notice of shift timings. We support flexibility; if your availability closely matches but does not exactly align, we welcome you to apply.

About the role: Customers are at the heart of everything we do. A Shift Leader supports the store team, ensures smooth operation, and delivers excellent customer service. You’ll face interesting challenges while overseeing the store from the shop floor and help to improve customer, colleague, and community experiences daily.

• Coordinate the store team to deliver an easy, fuss‑free shopping experience.
• Support colleagues, ensuring daily priorities are met and regular breaks taken.
• Open and close the store, completing duty cover, ensuring all decisions are safe.
• Act as the go‑to person for day‑to‑day queries in the absence of a manager.
• Keep the store clean, tidy, and well‑presented.
• Assist managers with seasonal, community, and charity events.
• Create a great team atmosphere that is inclusive of everyone.
• Provide excellent customer service by listening to customers and putting them first.
• Communicate updates, changes, and information to the team.
• Stay knowledgeable about store performance and look for ways to simplify operations.
• Identify and remove obstacles to improve service delivery.
• Follow health and safety routines and procedures, and ensure colleagues do the same.
• Recognise and celebrate colleagues who provide excellent service.

• Be a great role model, always providing thoughtful customer service.
• Build strong, long‑lasting relationships with colleagues to create a positive, inclusive team atmosphere.
• Communicate effectively, using various methods to keep the team informed.
• Feel comfortable taking the lead and overseeing the store in the manager’s absence.
• Make good decisions, remain flexible, and handle change effectively.
• Motivate and inspire the team to exceed expectations.
• Be curious, constantly seeking ideas and opportunities to serve customers, communities, and the planet better.

• Holiday starting at 20 days plus a personal day (rising to 22 days after 12 months) plus Bank holidays.
• Request flexible working from day one.
• 10% off and 15% on pay‑day weekends – save up to £2,000 a year with the Colleague Clubcard.
• Access to free wellbeing services with a range of resources.
• Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5%.
• Various benefits – discounts, shares, cycle‑to‑work schemes.
• Uniform provided and policies to support all life moments.
• Access to colleague networks for support and belonging.

Please note that you need to be 18 or over to apply for this role.

Tesco is accredited as a Disability Confident Leader and is committed to an inclusive and accessible recruitment process. For more information on accessibility support, refer to the company website.

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the age for your country, please consult the appropriate guidelines. We can only accept candidates over the age of 18 for early or late shift work or roles involving warehouse, beer, wine & spirits, counters, bakery, and driving.

On occasions of high applicant volume, some roles may close earlier than advertised to manage applicants. Individual interview feedback may not be provided.

For more information about Tesco visit

Mid‑Senior level

Full‑time

Management and Manufacturing

Retail