Customer Advisor; Airport

Customer Advisor

Boots UK Stansted, England, United Kingdom

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in the back shop.

• Help customers feel at ease by listening to their needs, answering questions, giving great product advice, recommending items they may not have considered, or offering a basket.
• Familiarise yourself with in‑store offers videogems and schemes, and promote them to customers.
• Keep the shop running smoothly—ensure the correct products are displayed on the shop floor, provide excellent service, and help replenish stock from deliveries.
• Collaborate with team members to provide a great shopping experience, ensuring the store is always clean and presentable.
• Receive award‑winning training accredited by the Institute of Customer Service.

• Excel in a varied environment, working at pace.
Communicate and listen effectively.
• Enjoy working as part of a team and promote a collaborative dynamic.
• Recognise that small actions can make a big difference in customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products.

• Experience providing customer care and delivering great customer service (not essential).

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more s/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

We’re always looking for people who care about changing things for the better. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.