Wine Concierge - Administration

Position: Wine Country Concierge - Administration
Location: Niagara-on-the-Lake

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are We are one of Canada’s largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience.

Love creating memorable experiences? Thrive on building relationships, anticipating needs, and helping people discover the best of Niagara wine country? This could be the role for you.

We’re looking for a part‑time Wine Country Concierge to join our Estate Wine Group team. This role is at the heart of how guests, wine club members, and customers experience our wineries—before, during, and long after their visit. You’ll be a trusted point of contact, a knowledgeable guide, and a passionate ambassador for our estate properties and wines.

What this teammate is responsible for - Create Exceptional Guest Experiences

• Be the first point of contact for guests and wine club members via phone, email, or chat.
• Respond promptly and thoughtfully to inquiries about reservations, estate experiences, wine orders, and memberships.
• Build genuine relationships that turn one‑time visitors into lifelong wine club members.
• Accurately manage customer accounts, orders, and reservations across systems such as Salesforce, Magento, Oracle, and Triple Seat.
• Handle a high volume of inbound calls, emails, chats, and CRM cases while maintaining attention to detail.

Drive Wine & Experience Sales

• Recommend wines, wine club memberships, and estate experiences that align with each guest’s preferences.
• Build and upsell customized, cross‑property itineraries across our Estate Wine Group locations.
• Confidently guide guests through offerings in a way that feels consultative, not transactional.

What this teammate can expect -

• Availability required on some weekends, evenings, and holidays
  , with increased activity during peak wine country seasons.
• Hybrid work model
  , with in‑office support required once per week at our Niagara‑on‑the‑Lake location.

Who we are seeking -

• A natural host—warm, professional, and calm under pressure.
• A strong communicator who enjoys helping people and solving problems.
• Sales‑oriented with a service mindset—you love matching people with the right experience.
• Highly organized, tech‑savvy, and comfortable multitasking.
• Passionate about hospitality, wine, tourism, or concierge‑style service.

The experience, knowledge and skills this teammate will bring -

• Experience in customer service, retail sales, phone‑based sales, or hospitality.
• Confidence handling customer inquiries and resolving concerns with sound judgment.
• Strong computer skills (Outlook and Excel experience an asset).
• Post‑secondary education in hospitality, business, or wine/spirit studies is an asset.

Why you may be interested -

• Be part of a passionate, guest‑focused team supporting over 5,000 wine club members.
• Contribute to a large direct‑to‑consumer channel.
• Grow your wine knowledge and hospitality expertise in one of Canada’s most iconic wine regions.
• Play a meaningful role in delivering exceptional experiences across our estate wineries.

If you love hospitality, thrive in a concierge‑style service role, and want flexible part‑time work in Niagara wine country—
we’d love to hear from you.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

If you require an accommodation to apply or interview for a position, please email pe

Equal Opportunity Employment:

At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

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