Returns Specialist

Job in Fort Erie, St Catharines, Ontario, Canada

Listing for: Employment Professionals Canada

Full Time position
Listed on 2026-01-03

Job specializations:

Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep
Administrative/Clerical
Office Administrator/ Coordinator

Location: Fort Erie

DUTIES AND RESPONSIBLITIES:

Responsible for the processing of all returns received from Canada Post and Purolator

Responsible to process each of the individual packages by opening and scanning them into the applicable portal and sorting them by retailer and value, in preparation to be returned to the US

Responsible to create the applicable labels and scan each package, sort and enter into the designated manifest on the applicable schedule basis

Responsible to sort all returned and internal mail received from Canada Post

Expected to have a functional understanding of all aspects of the business including but not limited to daily and weekly updates, customer service and office admin functions

Work in a safe manner as per the requirements of the Ontario Occupational Health and Safety Act

All other duties and departments as assigned

QUALIFICATIONS:

Ability to adapt to a variety of situations and work under pressure

Ability to multi-task and “drop everything” to deal with something that needs immediate attention

Attention to detail

Ability to communicate with professionalism

Ability to work unsupervised and self-manage

Ability to problem solve and make assessments based on Canada Post and USPS sstandards, and client requirements Ability to work in a warehouse production environment Intermediate skill level in all Microsoft Office Programs (Word, Excel and Outlook are used more prominently) Ability to cross train and be functional with every aspect of the business

EDUCATION:

Secondary School Diploma, or education and experience equivalent, required

EXPERIENCE

REQUIRED:

Minimum one year experience in a relevant role would be an asset

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