Director, Quality Assurance

Job Description

Director, Quality Assurance

Airbus Helicopters

Location:

Fort Erie, ON

The Director, Quality Assurance will lead the daily Quality operations and Quality Management System (QMS) processes and collaborate with AH/AHD Quality partners. The Director of Quality is accountable for the implementation of inspection standards for supply chain, logistics, Shipping, incoming, in‑process, quality gates, final and conformity inspections on new or used components and helicopters under the Regulatory requirements of EASA POA, TCCA CAR 561, TCCA CA 571/573 and FAA Part 145 requirements.

• Administer budget, QMS, processes, documentation, employee training and career development across the entire business eco‑system.
• Assist Executive Committee/management with integrating strategic Quality planning and management into the business planning cycle.
• Lead the customer satisfaction attitude of a First Time Right and Speak Up/Listen Up Culture for problem resolution and prevention.
• Establish Quality Key Performance Indicators (KPI) and measurements at appropriate levels and departments within the enterprise to capture nonconformities, customer complaints, and process performance.
• Sustain the TCCA /FAA/EASA repair station, production certificate, certificated employees, and AS9100 QMS approvals by site applicability and support the development of new approvals as the business needs require.
• Accountable for continuous compliance to EASA POA requirements including proactive identification of gaps and actions taken to close gaps.
• Meet the management personnel TCCA requirements for CAR
  561.04 and CAR
  573.03-.04 in addition to completing the TCCA interview and approval process.
• Apply Quality and Aviation Safety expertise in aircraft related maintenance and manufacturing of helicopters and helicopter blades, gearboxes, composites, tail booms, avionics, test equipment, Non Destructive Inspection and special processes to create and sustain a world‑class Quality organization.
• Harmonize the common ways of working with other Airbus Helicopters facilities globally for Quality standards and systems integration. Ex: SAP, Non Conformance Management and Manufacturing Execution System.
• Supervise the creation and maintenance of documentation used throughout the processes to ensure compliance with external regulations, internal requirements, configuration, obsolescence, and design.
• Collaborate with design and certification teams for new product designs, manufacturing, and training methods.
• Standardize inspection criteria and activities to comply with approved data, maintenance manuals and regulatory requirements (Ex: TCCA/OSHA/EPA/FAA/EASA), as well as company policies and procedures.
• Accountable for ensuring Initial and continuing Supplier Quality requirements are met through Supplier risk management and supplier audits management.
• Be the reference for safety compliance standards in the Quality department. Ex:
  Use of personal protection equipment, identification of FOD, cleaning of parts and helicopter and parts protection.
• Accountable for the management of all Calibration of Measuring and Test Equipment and management of calibration including NDT and Material Testing within the organization.
• Accountable for the development of the annual Internal Audit Plan and the management of the AHCA internal audits and corrective actions by internal auditors whilst maintaining the integrity of independence.
• Accountable for Cost of Non‑Quality (CNQ), Right First Time, On Time Quality KPIs at AHCA.
• Develop annual Safety, Quality, Cost, Delivery, and People (SQCDP) KPIs and apply practical problem‑solving (PPS), plan‑do‑check‑act (PDCA), root‑cause and corrective action and other quality department tools to ensure company objectives are on target.

• Apply Airbus Core Values to create an environment for success, set the example, uphold the standard and welcome challenges while maintaining integrity, commitment, confidence, teamwork, customer focus, respect and reliability.
• Develop a 12‑month and a 3‑year roadmap for the department to identify projects critical to the success…