Director of Facilities & Maintenance

Location: Niagara Falls

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full-service spas, fitness Centre’s, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

THE

OPPORTUNITY

This role is critical to ensuring the reliability, safety, and overall guest experience across all CNH properties. The successful candidate will bring a strong operational mindset, a proactive approach to preventative maintenance, and the ability to lead and develop a high-performing team.

We are looking for a leader who brings a true balance of three strengths: hands-on, multi-site operations leadership across complex building systems and diverse property types; corporate project management discipline across renovations, capital investments and multi-property initiatives; and polished owner relations, serving as a trusted advisor to ownership on the long-term performance and value of our assets.

This leader is equally at home in the back of the house and the boardroom — someone who can walk a boiler room or troubleshoot mechanical systems in the morning with their team, present a capital plan to ownership in the afternoon, and keep a multi-property project pipeline on time and on budget throughout. With hotels, restaurants, retail and attractions operating side by side, this role calls for proven multi-site operations and leadership experience.

This position reports directly to the General Manager with a dotted line to our Chief Operating Officer, offering direct visibility and influence with CNH’s senior leadership and ownership.

KEY RESPONSIBILITIES Engineering Leadership & Property Operations

• Lead and execute all engineering and maintenance operations across properties.
• Oversee the operation, repair, and maintenance of all building systems, including HVAC, refrigeration, boilers, chillers, cooling towers, plumbing, electrical, mechanical, pool/spa systems, compressors, control systems, and life safety equipment
• Ensure all systems operate efficiently, safely, and in full compliance with applicable codes, standards, and brand requirements
• Maintain comprehensive knowledge of critical infrastructure including elevators, building systems, and in-room technology (Key Lock System, TV/Guest Room Entertainment, internet, telephony)

Preventative Maintenance & Asset Protection

• Develop, implement, and continuously improve a comprehensive preventative maintenance (PM) program
• Oversee maintenance of guest rooms, public areas, heart-of-house spaces, and all equipment to ensure optimal performance and guest comfort
• Conduct regular property walk-throughs with leadership to ensure maintenance standards are upheld and issues are proactively addressed
• Maintain accurate documentation including O&M manuals, warranties, permits, certifications, and inspection records

Capital Projects & Energy Management

• Plan, oversee, and execute capital projects, renovations, and other major…