Front Office Desk Clerk

Description

Front Desk Associate

Join our dynamic team at the Best Western+ Steubenville as a Front Desk Associate, where your friendly demeanor and organizational skills will create a welcoming environment for our guests. This role offers an excellent opportunity to develop your customer service expertise while contributing to a smooth and efficient operation. If you enjoy engaging with people and thrive in a fast-paced setting,

• - Check guests in and out efficiently and accurately
• - Answer phone calls promptly and professionally
• - Make reservations and manage booking systems
• - Provide exceptional customer service to all guests
• - Resolve guest issues and concerns promptly and courteously
• - Stock pantry supplies and maintain cleanliness in common areas
• - Keep the lobby and front desk area clean and organized
• - Handle cash transactions accurately and securely
• - Perform 8-hour shifts, ensuring coverage during operational hours
• - Utilize computer skills to manage reservations, guest information, and communication

We foster a positive work environment that values teamwork, growth, and excellent service. Join us and be part of a team dedicated to creating memorable experiences for our guests. Competitive pay and opportunities for advancement are available.

• - Previous experience in front desk, hospitality, or customer service preferred
• - Strong communication and interpersonal skills
• - Basic computer proficiency, including reservation and booking software
• - Ability to handle money accurately and responsibly
• - Excellent problem-solving skills and a customer-focused attitude
• - Ability to work independently and as part of a team
• - Reliable, punctual, and professional appearance
• - Ability to stand for extended periods and perform physical tasks such as stocking and cleaning