Repairs Administrator

A growing housing provider in Hertfordshire is seeking a Resident Services Officer to join their collaborative team. This is a chance to make a real impact by supporting residents and ensuring repairs and maintenance services run smoothly.

• Act as the first point of contact for resident enquiries (phone, email, face‑to‑face, webchat).
• Diagnose and schedule repairs using specialist IT systems.
• Coordinate works with internal teams and external contractors.
• Plan and allocate work for maintenance operatives to ensure efficiency.
• Respond to and resolve resident repair complaints.
• Process invoices and manage contractor communications.
• Support colleagues with resident issues and tenancy processes.

• Strong customer service skills and excellent communication.
• Proven experience in repairs administration or scheduling, ideally within housing or property services.
• Good IT skills and ability to learn new systems quickly.
• Organised, reliable, and able to work under pressure.
  
  Team player who can also work independently with initiative.

Desirable:
Knowledge of housing management services, repairs, and maintenance processes.