Single Point of Access Administrator; SPoA

Single Point of Access Administrator (SPoA)

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!

Are you looking for an admin role where you can really make a difference?

Are you enthusiastic, committed, and passionate about being a part of the team providing the best Sexual Health services to residents in Hertfordshire?

If your answers are yes, then keep reading.

Single Point of Access (SPA) is a service that is vital to the delivery of community sexual health care.

Electronic referrals from a variety of professionals are managed by the SPA. SPA is also responsible for handling patient telephone enquiries for several different services. Our high performing team uses an advanced electronic patient record system.

The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 5 day service. The service opening hours are 8.30am to 5pm Monday, Thursday & Friday - and the service offers a night service until 6.30pm on Tuesdays & Wednesdays.

DISCLAIMER: THIS POST IS NOT ELIGIBLE FOR SPONSORSHIP DUE TO BEING A PART TIME ADMIN ROLE

Key responsibilities include, but are not limited to;

• To book clinics and appointments and manage cancellations in a timely manner.
• To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.
• To provide cover for other administrators or receptionist's when necessary or as directed.
• To work as a team member with other clerical staff, nurses and doctors and support the admin & data lead.
• To utilise relevant IT systems to enter and retrieve data ensuring all details are accurately recorded in a timely manner.
  
  To use standard CLCH protocols and processes to obtain information relevant to the service from trusted and recognised sources.
• The post holder will work with little supervision, prioritising and managing his or her own workload on a day-to-day basis is vital.
• Alerting clinical staff to the needs of vulnerable clients to ensure they are safeguarded i.e. children, young people and adults.
• To carry out any other admin duties as requested by the management team

Just as we care about our patients' well-being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme (only available for Band 5 and up)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here:

** Please see attached job description, person specification and CLCH Trust values for full roles and responsibilities.**

• Good level of literacy and numeracy and general education
• NVQ Admin Level 3 in Administration or equivalent

• Secretarial or administrative experience in an office environment
• Experience of working with the general public in a customer or client-facing role
• Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
• Experience of taking, producing and distributing notes as directed
• Experience of working with patients and carers in a public sector environment
• Experience of working in a health care environment
• Knowledge of petty cash and stock ordering procedures

• Understanding of the need for confidentiality
• Understanding of Equal Opportunities and Diversity
• Ability to create and structure office systems e.g. filing, stationery and equipment ordering
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
• Accurate copy typing
• Excellent verbal and written skills
• Able use own initiative to plan and prioritise own workload to meet deadlines
• Able to provide evidence of demonstration of the Trust's Values and Behaviours
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Senior Supervisor Single Point of Access

£26,240 to £27,928 a yearper annum, inclusive of HCAS (pro rata)