Service Desk Administrator

Job Title:

Service Controller / Administrator

Location:

Stevenage
Hourly Rate: £12.50

Contract:

Monday to Friday 9.00 - 5.00 pm, Temp to perm

About the Role:

We are currently seeking a motivated and organised Service Controller / Administrator to join our clients expanding team in Stevenage. This is a fast-paced and varied role, where you'll play a key part in ensuring the smooth scheduling of their engineers and maintaining excellent communication with both internal teams and clients.

Key Responsibilities:

· Responding to incoming phone calls and emails from clients.

· Logging service requests and scheduling engineers' workloads in line with service level agreements (SLAs).

· Planning service, rework, and breakdown jobs efficiently to optimise engineers' productivity.

· Liaising daily with clients to provide updates and confirm job requirements.

· Managing and collecting engineers' daily work sheets, closing completed jobs, and preparing them for invoicing.

· Coordinating with internal departments to ensure timely dispatch of repair parts and equipment.

· Reviewing job priorities and keeping both engineers and clients updated accordingly.

· Resolving minor technical issues and customer queries promptly and professionally.

· Coordinating customer requests, following up on quotations, and ordering/chasing parts for outstanding jobs.

· Planning and scheduling Preventative Maintenance (PPM) checks, preparing tick sheets, generating reports, and issuing quotations for remedial works.

· Handling renewals of service agreements.

Key Requirements:

· Strong communication skills, both written and verbal.

· Highly organised, flexible, and able to thrive in a busy environment.

· Self-motivated with a keen attention to detail and a strong sense of responsibility.

· Able to work independently and as part of a team.

· Previous experience in a planning/scheduling, customer service, or sales role
- · Proficient with basic computer systems and Microsoft Office.

What We Offer:

· Competitive hourly rate of £12.50 per hour

· On-the-job training provided

· Opportunities for career progression within the company

· A supportive and collaborative team environment

If you are looking for a challenging and rewarding role within a growing organisation, we would love to hear from you.
 
Thank you for your interest in this vacancy, which is being advertised by Smart
10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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