Registration Officer

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- Stevenage Register Office

£32,578.08 progressing to £35,570 per annum (pro rata for part time)

Working Hours:

30.0

Location:

Closing Date:

19/11/2026

Job Category:

Registrar

Region / Division:

Job Introduction

Job Title:
Registration Officer
- Stevenage
Starting Salary: £32,578 progressing to £35,570 per annum (pro rata for part time)
Hours:30

Monday, Tuesday, Wednesday and Thursday. Weekend working paid at an additional rate is desired

Hours 8:30 to 5pm

About the team

Stevenage Register Office serves the North Hertfordshire community by the provision of registering life events for all of our residents. We provide Marriage and Civil Partnership ceremonies for any customers wishing to hold their ceremony in Hertfordshire. New citizens who have chosen to hold their Citizenship ceremony in Hertfordshire are welcome to book either a private or group ceremony with us.

The role of a Registrar is critical in ensuring that life events are registered accurately and in accordance with statutory requirements. Registrars are responsible for maintaining precise records and applying complex legislation, regulations and procedures with a high degree of accuracy and professionalism.

The role also includes taking notices of marriage and civil partnership for ceremonies taking place both in the UK and overseas. As such, Registrars must develop and maintain a thorough understanding of the relevant legislation and be able to apply it correctly to a wide range of individual circumstances, ensuring that customers receive accurate advice and guidance at all times.

The Stevenage team currently has the whole time equivalent of four registration officers, a senior registrar and a registration manager, the team is supported by the equivalent of a full time support officer.

About the role

The successful candidate will be expected to be responsible for the effective and accurate registration of life events adhering to complex legislation and procedure. The applicant will have responsibility for accurate accounting, responsibility for the audit and completion of stock control. The successful candidate will conduct civil partnership, marriage (both opposite sex and same sex) and citizenship ceremonies in various locations.

Registration and Citizenship Officers can expect a varied and fast-paced day, with a diary that is largely made up of back-to-back public appointments. As the service covers a wide range of life events, officers regularly move from one appointment to the next, supporting customers in very different circumstances and emotional situations. One appointment may involve celebrating a birth or citizenship, while the next could involve supporting someone through the registration of a death.

The successful candidate will need to adapt quickly, maintaining professionalism, empathy and accuracy throughout the day.

Any technical, skills and qualifications needed for

Working knowledge of Microsoft 365

Understanding of the Registration Service

About you

• A good standard of general education
• Proven record of interpreting and explaining complex rules and legislation
• Excellent IT skills including proven experience in working with Microsoft 365 including sharepoint/onedrive/teams/excel
• Basic accounting experience
• Driving licence and access to a vehicle insured with Business insurance
• Proven experience of presenting to groups of 20 plus in a live formal environment with confidence
• Experience in working with the public
• Understanding of the registration service,
• Registration Experience
• Proven experience of working and dealing with difficult situations
• Audit and stock control
• Face to face customer experience
• Holder of the national accreditation programme for registrars

Registration and Citizenship…