Data Center Engineer

HCLTech is a global technology company, operating in 60 countries and delivering industry‑leading capabilities in digital, engineering, cloud, and AI. We partner with clients across financial services, manufacturing, life sciences, technology, telecom, retail, and public services, and our diverse workforce spans 161 nationalities.

Our purpose is to bring together the best of technology and people to supercharge progress for clients, partners, stakeholders, communities, and the planet. We focus on accelerating our ESG agenda, embedding sustainability into every business aspect, and are committed to net‑zero by 2040.

Note:
Candidates must be eligible to work in the UK.

The Data Center Hands and Feet Support (FSO) role is responsible for executing physical tasks within the data centre, supporting remote teams, and ensuring operational continuity through proactive monitoring, hardware handling, and incident response.

Shift Pattern: 24x7 support, 12‑hour rotational shifts.

• CRU Handling:
  Assist with Customer Replaceable Unit (CRU) replacements and installations.
• Cabling & Patch Panel Management:
  Perform structured cabling tasks, including patch panel updates, cable tracing, and labeling.
• Nlyte Tool Usage:
  Maintain asset records and perform audits using the Nlyte DCIM tool.
• Cooling System Awareness:
  Monitor and report on data centre cooling systems and environmental conditions.
• Data Centre Audits:
  Support and conduct regular audits for compliance and inventory accuracy.
• Daily Operational Tasks:
  Execute routine checks, visual inspections, and system health validations.
• Shipment Handling:
  Manage inbound/outbound shipments, including hardware receipt and dispatch.
• Engineer Escorting:
  Escort vendors and engineers within the data centre following security protocols.
• Smart Hands Support:
  Provide remote hands assistance for hardware troubleshooting, cable management, and device resets.
• Remote Escort Requests:
  Respond to and manage remote escort requests from internal teams.
• First Responder Duties:
  Act as the initial point of contact for vendor support via email and telephone.
• Monitoring:
  Monitor telephony and email channels for support requests and alerts.
• Environmental Monitoring:
  Use native tools to monitor temperature, humidity, and other environmental parameters.
• Incident Response:
  Support incident management processes and escalate issues as needed.

• Basic understanding of data centre infrastructure, cabling standards, and cooling systems.
• Experience with Nlyte or similar DCIM tools.
• Familiarity with hardware components and structured cabling.
• Strong communication skills for coordinating with remote teams and vendors.
• Ability to work in a 24x7 shift environment.
• Experience with monitoring tools and incident response is a plus.
• Competitive compensation and benefits that include up to 20 days of vacation per year, various insurances such as term life and business travel insurance, apart from statutory benefits applicable in the country.
• Great opportunities to upskill and engage with exciting projects.
• Commitment to total wellbeing and engagement with CSR Council, Diversity Council, Women Connect, and Sparks – Engagement Champion.
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice
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To learn more about HCLTech and our sustainable solutions, visit