Customer Service Team Leader

Role Overview

Starting Salary: £12.75 per hour.

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.

• Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
• Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
• Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapt to different situations while remaining customer‑focused.
• Fulfill social responsibility duties by adhering to established guidelines and regulations.

• Host customers in the shop.
• Cross‑sell retail and online products and services.
• Clearly communicate answers to customer queries.
• Inform customers about the latest promotions.

• Competitive salary including pay increase thereafter.
• Performance bonus and promotional rewards.
• Annual and quarterly rewards.
• Flexible work patterns.
• Family leave (adoptive, parental, wedding leave).
• Company share‑save scheme (discount on Flutter Shares).
• Life cover.
• Company pension scheme.
• Company sick pay.
• Birthday leave.
• Employee assistance programme (up to 6 free counselling sessions).
• Financial wellbeing platform – NUDGE.
• Company social events.
• Groupon discount scheme.
• Eyecare vouchers.

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

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Stevenage, England, United Kingdom.