Transport Officer

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Job Title: Transport Officer

Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time)

Hours: 37.0

Location: Stevenage

Contract Type: Permanent

Directorate: Childrens Services

The SEN Transport team is part of the Admissions and Transport Service. Officers work closely with Hertfordshire’s vulnerable young people and their families, schools, colleges and internal & external partners to individually assess applications for transport for children and young people (up to the age of 25) with Education Health Care Plans (EHCP).

You will work with your own caseload/area to assess home to school transport eligibility. Regular conversations with families and internal and external teams are required. The role requires excellent customer service, the ability to work consistently to a high standard, confidence in advising on phones, competence in using Microsoft packages and familiarity with IT.

Essential:

• Excellent communication skills to support and advise parents/carers, and work with a wide variety of professionals and agencies.
• Demonstrable skills in dealing with complex queries.
• Evidence of working successfully within a team.
• Organised, methodical, and able to manage and prioritise your own workload, while supporting colleagues and remaining calm under pressure and meeting multiple deadlines.
• Competent with ICT packages (word processing, spreadsheet, databases, email), able to produce accurate reports and statistical information. Good numeracy.
• Educated to A Level or equivalent, with a minimum GCSE Grade C in English and Maths or equivalent level of achievement through work.

Desirable:

• Demonstrable skills in analysis, problem solving and research to achieve realistic solutions within policy.
• Evidence of working with families and young people with SEND.
• Able to travel to Stevenage.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Community Services, level COM7 job profile.

Interview Date: 20th and 21st January 2026.

• Upload your most recent CV, detailing employment history, training, qualifications.
• Include examples of how you have met the requirements in the advert.
• Optionally include a short covering paragraph about your skills, knowledge, and experiences.

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

This role requires a Disclosure & Barring Service (DBS) check.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential. For those whose language is a signed language, a sign language interpreter who speaks English to the necessary standard of fluency will be required.