Internal Hire Controller

About

The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
This role is in our Plant & Fleet department, our Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs, offering hire solutions that are commercially effective, reliable, safe and compliant.
Want to come and be a part of it?
What will you be doing?
You'll be at the heart of rental operations, handling all rental requests with care through the Plant & Fleet Rental mailbox and ensuring smooth transactions using Insp Hire, Jaama Key2, and Oracle.
When operational challenges arise, you'll step in to resolve issues between the rental desk, workshops, and satellite depots, keeping everything running efficiently.
You'll act as a key link between Workshops, CSC, and Customers, ensuring calibrated items are exchanged seamlessly and stock levels are always maintained correctly.
Managing asset disposal, you'll compile and submit applications alongside CSC, regularly reviewing stock levels and age profiles to make sure disposal invoices are processed smoothly.
Keeping everything in check, you'll oversee weekly asset audits to maintain accurate records in Insp Hire and Key2, ensuring systems reflect the real-time status.
What you’ll bring

Administrative or Customer Service experience
Relevant experience within either the Plant or Fleet Industry in a similar role is desirable.
Excellent communication and interpersonal skills, ability to relate to and work with colleagues, customers and suppliers.
Proven IT Skills with experience of Microsoft Office.
Good written and oral communication skills
Be a team player to achieve individual and business objectives.

Experience of Insphire and/or Jaama Key2 desirable

What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;

Discretionary bonus scheme
25 days annual leave plus bank holidays
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About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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