HR Services Administrator

About The Role

The HR Services Administrator will support the HR function to deliver a timely and effective customer focused service by providing administrative support and responding to first line queries.

• Deliver professional and accurate first line advice to colleagues and managers in accordance with HC-One policies, procedures and appropriate legislation
• Respond appropriately to queries from colleagues, managers and external parties (e.g. annual leave calculations, reference requests, pay queries), handling through to resolution where possible, and escalating more complex matters to the most appropriate person/team or seeking information from relevant departments to conclude query, and keep enquirer updated of progress throughout
• Provide HR Admin support such as processing starters and leavers, updating personal details in IT systems, producing contracts, outcome letters, documentation for redundancy and TUPE processes, by accurately updating the relevant systems and/or producing high quality an accurate data and documents
• Collate and download monthly reports and then review to ensure legal and regulatory requirements are adhered to in relation to visas, registrations with regulatory bodies, risk assessments, approvals and PVGS, DBS, following processes to address any identified potential issues
• Co‑ordinate Data Subject Access Requests (DSARs) in collaboration with the Data Protection team. Liaise with external and internal parties to request personal information where required
• Contribute to the improvements to HR processes and procedures and the implementation and embedding of these
• Liaise with other departments, such as Payroll, People Insights and Procurement, to share information and provide the best results for our customers
• Engage and build strong relationships with our customers, ensuring that everyone is treated with kindness, courtesy and respect at all times
• Work collaboratively as a team, ensuring work outcomes are delivered to an excellent standard
• Understand the latest HR policies, procedures, and best practice to improve workplace efficiency
• Maintain confidentiality in all matters, always adhering to Data Protection legislation
• Maintain records, files and spreadsheets in line with Data Protection legislation

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way:
We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We’re creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and postgraduate programmes.

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team
• GP online – providing around the clock GP consultation via an interactive app – available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

This…