Sales Operations Coordinator

We are a leading network infrastructure specialist with over 20 years of experience. We have a new opening for a Sales Operations Coordinator to join the team based in Bredbury. We work from the office four days out of five each week.

The Sales Operations Coordinator will be responsible for ensuring that all VCG sales orders are processed efficiently and effectively. The role works closely with other members of the VCG Operations team and holds key relationships with suppliers and internal stakeholders, maintaining good communication channels.

Key responsibilities will include but are not limited to:

• Enter sales orders in line with customer details.
• Accurately check all customer orders to ensure minimal information has been provided by the Sales team, including:
• Customer information (contact details, delivery information)
• Full description of the goods and services sold
• Financial information
• Billing details
• Credit checks performed
• Service start and end dates
• Signed documentation (e.g., Order forms, Panda Docs, POs, SoWs)
• Conduct a contract review on receipt of the customers order against the original quotation, ensuring differences are resolved and documented.
• Maintain records for quotations, orders, contract reviews, and order amendments.

• Initiate operational fulfilment workflow processes, including:
• Procurement process initiation (to trigger procurement of goods and services)
• PMO process initiation (to initiate Enterprise Project resourcing process)
• Provisioning process initiation (to initiate Provisioning Project resourcing)
• Notify stakeholders of next steps, including key points of contact during procurement or project delivery.
• Resolve queries with sales and Operations teams as needed.
• Liaise with and inform the Procurement team of any changes in delivery requirements, considering commercial implications.
• Allocate ordered licenses to correct technical team for customer accounts.
• Provide support for external audits.
• Monitor central mailboxes and action messages accordingly.
• Update team spreadsheets and perform general administration.

• Customer service experience.
• Experience using CRM software preferred (training provided).
• Proficient user of Office 365.
• Confidence in communicating with internal and external stakeholders.

• Accuracy & attention to detail.
• Communication skills.
• Planning and organising.
• Teamwork.
• Punctual and reliable.
• Resilience and an ability to challenge others where required.