Referrals Coordinator

Referrals Coordinator - The Cambian Group - Heaton Mersey, Stockport

Monday - Friday 9am - 5pm

Salary - £26,312 per annum

25 Days Holiday + Bank Holidays

Main purpose of the Job:

You will report directly to the Referrals Manager and Business Development Director. Your role is to manage the front-line residential referral process for all new placements and be part of an energetic and high performing Business Development Team. Your role is to provide pro-active main support on the front-line of the referrals & admissions process.

Duties & Responsibilities:

Manage the in-coming placement referral process. This includes filtering and matching each referral to our residential services, constructing the appropriate reply and following up, as appropriate, with customers to achieve a placement.

You will report directly to the Referrals Manager and Business Development Director

Logging all referral activity so it can be shared effectively across the business

Ensuring all offers of placement are emailed quickly, professionally and with complete accuracy

Other general administration that ensures a smooth running and organised department

Maintain good working relationships between finance, regional managers and commissioning managers

To be able to complete all aspects of the current administrators role for leave and any sickness

The above duties are a guide to the nature of the work required and are not intended to reflect all the tasks associated with the role.

Knowledge & Skills

Excellent communication skills

Task-oriented and able to demonstrate a commitment to completing the tasks required to fulfil the role

Understanding of databases, data tracking and data reporting

Ability to learn about specialist children's services

Bright and able to work on own initiative

Professional with a strong work ethic, with a high quality output

Excellent IT skills and Microsoft skills, especially Power Point

Flexible, committed and enthusiastic to contribute to a smooth run of the department

Integrity

Experience

Experience with in a professional and commercial environment

Experience of working Childcare sector (desirable)

Experience of working in a Marketing department (desirable)