Customer Service Retention Specialist; Complaints

Customer Service Retention Specialist (Complaints)

Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.

The Company
We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,

The Role:

We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!

Key Responsibilities

Complaint Logging
Accurately log all customer complaints and concerns ensuring escalation
Follow up and resolution as needed.
Handling and organising complaint information through different channels and systems.
Actively follow up any complaints to ensure timely and efficient resolution.
 
£12.24 an hour plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week)
Start date Monday 15th December 2025

The Individual

Previous experience in customer service ideally within a contact centre environment
Excellent communications Skills – verbal and written
Customer first approach
Highly organised with ability to manage multiple priorities,
Comfortable working in a fast-paced environment
Results-oriented with a proven history of meeting or exceeding sales targets.
Experience handling objections and turning dissatisfied customers into loyal ones
Empathetic
Persuasive and results driven,
Conflict resolution/negotiation,
Attention to detail.
Capable of working independently as well as collaboratively within a team.
Proficient in using CRM software
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
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