Customer Renewals Specialist

Renewals Sales Executive – Vitality

Job location:

Stockport, England, United Kingdom.

Monday – Friday 09:00 – 17:30, with one late working day per week until 19:00. Hybrid – 2 days per week in the Stockport office.

Base salary: £27,000 after 6 months.

Bonus up to £18,000 per annum OTE.

Holiday allowance: 25 days plus bank holidays, with the option to buy or sell up to 5 days each holiday year.

• Deliver exceptional customer service and achieve agreed targets.
• Be an excellent communicator, building rapport with customers over the phone.
• Take inbound calls from existing customers, answering queries about their product.
• Assist customers with any questions they face to retain their business.
• Remind customers of benefits available, promoting the Vitality Programme rewards.
• Assist customers with credit‑control queries such as missed premiums, payment arrangements, and direct‑debit enquiries.

• Passion for great customer service.
• Excellent communication skills.
• Good level of computer literacy.
• Previous experience in customer service and sales beneficial but not essential.

• Bonus schemes that regularly reward performance.
• Pension up to 12% of salary (company matches up to 6%).
• Vitality health insurance with rewards and benefits.
• Life assurance equal to four times the annual salary.
• Flexible working arrangements and additional micro‑benefits.

• Help you to be the healthiest you’ve ever been.
• Create an inclusive environment that embraces you as you are.
• Provide flexibility on how, where and when you work.
• Help you advance your career by playing to your strengths.
• Give you a voice to help our business grow.
• Allow you space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.