Medical Secretary

We are looking for an enthusiastic and self-motivated Medical Secretary to join our friendly practice team.

The ideal candidate would have experience of using EMIS WEB, good sound knowledge of medical terminology, andhave worked as a Medical Secretary within the NHS.

You must be accurate, have good communication skills, be a team player, and also be able to work flexibly inthe absence of colleagues.

Being a Medical Secretary is onewhere you will be helping to mend lives and keep the music playing. The keyfocus of this role is to provide a professional and efficient service to patients and doctors through the provision of high quality administrativeactivities.

This includes the typing of letters, reports, patient referrals and notifications in an accurate and timely manner.

Do you have customer service experience gained within a medical setting? If so, we are passionate about whatwe do and we want to hear from you. This is a very demanding and busy role, butone where you have the opportunity to make life a bit better.

Bredbury Medical Centre is a medium sized practice with just over 5800 registered patients. The practice has 3 GP Partners, 1 Salaried GP, 1 Practice Nurse and 2 Healthcare Assistants with 10 admin staff. We are a growing practice located on a busy main road with an excellent google reviews. We are based in a purpose built surgery and our ethos is to deliver high-quality medical care through our comprehensive, highly skilled team members.

The purpose of the job is to work autonomously to provide general secretarial and administrative support to the Practice, Doctors and Health Professionals, involving word processing and audio typing skills with general clerical work.

Key duties and responsibilities

The following are the core responsibilities of a secretary / administrator. There may be occasions when there is a requirement to carry out other tasks; this will be dependent on factors such as workload, staffing levels and direction of the Practice Manager:

• Process referrals done by members of the clinical team using Electronic Referral System (ERS)
• Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
• Manage a variety of enquiries from the wider practice team and patients
• Update and maintain electronic referral templates and standard letters
• To provide an efficient typing and word processing service for Doctors and Health Professionals. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• To assist the practice management team with all clerical and administrative duties
• To retrieve medical records, as necessary, and process private reports
• File patient records and correspondence in patient medical records, as necessary and add Snomed codes
• To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To assist with the gathering of statistics and information when required which may include carrying out searches
• To arrange and attend meetings, take minutes as required
• To monitor the practice shared emails inboxes
• To monitor worklists on ERS
• To monitor and process the workflow/tasks inboxes aligned with the role
• To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave
• To apply practice policies, standards and guidance and amend if requested
• Any other responsibilities that may be relevant to the role of Secretary / Administrator.

• GCSE grade A to C in English and Maths

• GP Medical Secretary experience
• Working in a healthcare setting
• Experience in dealing with public/patients
• Working as a part of a team
• Demonstrate commitment to professional development
• Experience of working in primary care
• Experience of working in a GP Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.