General Manager

About the Opportunity

Right Now Group is recruiting on behalf of a well-established and growing air cargo and logistics services provider for a General Manager to lead its Manchester operation.

This is a senior leadership position with full responsibility for operational performance, commercial growth, financial results, and regulatory compliance. The role suits a strategic yet hands‑on leader with strong experience in air freight or cargo operations and a proven ability to manage complex, time‑critical environments.

• Lead the Manchester branch, setting clear strategic direction aligned with wider UK objectives.
• Build and maintain a high-performance, customer-focused, and safety-led culture.
• Drive continuous improvement across operations, people, and processes.

• Develop and execute growth strategies to increase revenue and market share.
• Build strong relationships with freight forwarders, airlines, and key partners.
• Identify new business opportunities and support sales and pricing initiatives.

• Oversee daily warehouse, transport, and logistics operations.
• Ensure consistent service quality, accuracy, and on‑time performance.
• Monitor and improve operational KPIs and service‑level agreements.

• Ensure full compliance with aviation security, CAA/IATA regulations, customs, and health & safety requirements.
• Maintain audit readiness and strong quality and security controls.
• Proactively manage operational, financial, and regulatory risks.

• Full ownership of branch P&L, including budgeting and forecasting.
• Drive profitability through cost control, efficiency, and performance management.
• Track and report financial performance against targets and KPIs.

• Lead, develop, and motivate management and operational teams.
• Set clear expectations and manage performance effectively.
• Promote an inclusive, accountable, and engaged workplace culture.

• Senior leadership experience within air cargo, freight forwarding, or logistics
  .
• Strong understanding of import/export processes and airline cargo handling
  .
• Proven P&L ownership and financial management experience.
• Knowledge of aviation security, CAA/IATA regulations, and customs compliance
  .
• Excellent leadership, communication, and decision‑making skills.
• Existing airline and integrator relationships are advantageous.
• Experience in wholesale air freight or forwarder-focused environments is preferred.

• Customer‑centric with a strong service mindset
• High levels of integrity and compliance awareness
• Results-driven with clear accountability
• Collaborative and people-focused leader
• Resilient and adaptable in a fast‑paced, operational environment
• Committed to continuous improvement and team development