Retail Customer Advisor

Retail Customer Advisor (Stockport) 24 hours Three UK

As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries ensuring a resolution is given promptly.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.

• A free staff handset unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
• Opportunity to win Three Celebrates monthly and annual awards

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request—such as extended time or breaks in online assessments, a sign language interpreter or assistive technology—please contact your recruiter directly.

No

Part‑time

• Sales Experience
• Customer Service
• Organizational skills
• Basic Math
• POS
• Millennium
• Accounting
• Retail Sales
• Upselling
• Product Demos
• Guest Services
• Lead Generation

Experience:

years

Vacancy: 1