Homeless Support Officer

We have an exciting opportunity for a Homeless Support Officer to join the team of a well-known housing association in South Manchester.

This is a full-time role 37.5 hours a week, on a rolling 6-week rota with the following shifts - 8am-4pm, 10am
-5:30pm or 2pm-10pm and 1 in 6 weekends:
Sat/Sun 9am-7pm. There is potential for this role to go temp to perm after an initial period of 3 months, looking to start as soon as possible. Must have an enhanced DBS and be comfortable with lone working where required.Your new role

• Support residents in temporary accommodation including self-contained flats and HMO properties
• Manage a caseload of 8-12 cases, providing tailored support to help them move toward independent living
• Work both onsite and offsite, including lone-working responsibilities
• Handle duty days, responding to inbound queries and managing any issues that arise within the scheme
• Oversee voids, move-ins, and move-on support from temporary accommodation
• Maintain accurate records, ensure safeguarding procedures are followed, and contribute to a safe, supportive environment
• Work collaboratively within a team, sharing information and supporting colleagues when needed

What you'll need to succeed

• Strong resilience and the ability to remain calm and effective under pressure
• Confident crisis-management skills and sound decision-making
• Ability to work independently during lone-working periods
• A team-focused mindset with strong communication and interpersonal skills
• Experience in homelessness services, supported housing, or a similar support role (desirable)
• Ability to manage a varied workload and respond quickly to emerging issues
• Empathy, professionalism, and the ability to build trust with vulnerable individuals

What you'll get in return

• Weekly pay
• Temp to perm opportunity
• Option to be paid PAYE or Umbrella
• Supportive team environment with experienced colleagues

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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