Customer Service Advisor

Are you passionate about delivering exceptional customer service? We are supporting a forward-thinking business services company based in Stockport, looking to appoint a Customer Service Advisor to support their Customer Services team.

THE JOB

Working in a hybrid environment (three days in the office and two days from home), you’ll play a crucial part in ensuring seamless communication, efficient appointment scheduling, and accurate record management. With training provided to develop your sector-specific skills, this is an ideal position for someone with a background in administration or customer services who thrives on varied responsibilities and delivering a great customer experience.

Your responsibilities will include:

Responding promptly and professionally to inbound emails, and queries from customers and stakeholders

Effectively address and resolve enquiries, escalating complex issues when necessary

Maintaining positive, empathetic communication in line with company values and culture

Managing appointment scheduling

Assisting customers with self-booking and guide them through the customer portal

Keeping accurate, up-to-date customer records in compliance with GDPR and data protection regulations

Collaborating with other departments to ensure smooth service delivery

Supporting the wider team activities, contributing ideas for process improvements, and assisting with ongoing learning and development

THE PERSON

Previous experience in a customer service or customer administration role is essential

Strong communication skills, both verbal and written, with the confidence to respond to emails effectively

Excellent organisational skills with the ability to prioritise multiple tasks efficiently

Attention to detail and a commitment to handling sensitive data responsibly and securely

A proactive, problem-solving mindset with the drive to find practical solutions

Comfortable working independently and as part of a team, with a collaborative approach to achieving common goals

Proficiency in Microsoft Office and willingness to learn new IT systems as required

THE BENEFITS

Competitive rate of pay

33 days of annual leave, including 8 bank holidays, plus your Birthday Day Off

Simply Health Cash Plan membership

Physical Health Allowance

Refer a Friend scheme worth £250 per successful referral

Comprehensive Employee Assistance Programme, including face-to-face/virtual counselling

On site free parking

Easy access to public transport links

This organisation supports diversity and are committed to creating an inclusive environment where everyone can flourish. If you have the experience and the enthusiasm to make a real difference, please apply today