Housing Support Officer

Housing Support Officer

Step into a meaningful contract role supporting women and children fleeing domestic abuse as a Housing Support Officer. This position offers structured working hours, a supportive team environment and the potential to go permanent. You'll be working within a specialist refuge service, focusing on safety, recovery, tenancy sustainment and emotional support.

This is an ideal opportunity for an experienced Housing Support Officer who can remain empathetic, professional and confident in a women-only accommodation setting, providing both practical housing guidance and trauma-informed support.

In this position as a Housing Support Officer, you will be:

Supporting residents within a women-only supported accommodation service
Developing support and safety plans tailored to individual needs
Delivering one-to-one and group support to build confidence and wellbeing
Supporting customers with benefits, money management and housing-related matters
Ensuring all safeguarding and risk protocols are followed at all times
Working alongside specialist domestic abuse services and partner agencies
I'd love to speak to anyone who has experience as a Housing Support Officer or within:

Domestic abuse support
Supported housing
Refuge or crisis accommodation
Safeguarding and risk management
Lone working environments
Role Details:

Contract:

4-month agency contract with potential extension and possible temp-to-perm

Hours:

37 per week
Rota:
Monday to Friday, 9am-7pm (on rotation) plus on-call standby

Location:

County Durham
Rate: £17-£19 per hour umbrella
Salary FTE: £24,955 plus bank holiday and call-out rates
End date: 31 January 2026 (potential extension to March 2026)

This post is open to women only under the Equality Act 2010, Schedule 9, Part 1. DBS and references will be required.

If this Housing Support Officer role sounds like your next move, apply now or contact Tiyana at (url removed)