Administration Support

Position

Band 2 Administration Support Assistant – Royal Stoke, University Hospitals of North Midlands NHS Trust.

University Hospitals of North Midlands do not provide sponsorship for this role. Applicants on a graduate visa are welcome provided the visa is valid for at least six months at start of employment.

• Assist the Clinic Administration team to maximise utilisation of outpatient clinics.
• Allocate appointments to patients within NHS national targets.
• Handle incoming calls to the Appointments Call Centre.
• Communicate tactfully with patients and reception staff about appointments and enquiries.
• Provide routine factual information to patients, relatives and external/internal bodies.
• Work closely with the Outpatient Department to develop knowledge of specialties and promote effective communication.
• Update system administrators daily on slot issues and patient queries; give feedback on daily work.
• Ensure all available clinic capacity is fully utilised.
• Take instruction from Clinic Administrator to deliver an effective booking service.
• Organise own workload, coordinate and adjust ongoing clinic appointments.

Relevant clerical experience, strong communication skills, ability to work independently, and a customer‑focused approach.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

Name:
Courtney Simpson

Job title:

Team Leader
Email:
Telephone: