Administrator - Heart Failure Team

Midlands Partnership NHS Foundation Trust

The closing date is 23 December 2025

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

We have an exciting opportunity for an Administrator to join our Team supporting the North Staffordshire Heart Failure Team.

We are looking for a highly motivated, enthusiastic, and proactive administrator to support our Heart failure service covering North Staffs, Stoke on Trent and Staffordshire Moorlands areas. You must have proven knowledge of administration procedures, IT skills and excellent communication skills.

This role will be key in supporting the Heart Failure service in providing a joined‑up patient journey and you will be required to work flexibly in response to the needs of the service, providing cover to other area Heart Failure teams as directed by the operational lead, to ensure continuity of a quality service. In return you will be part of a highly supportive team, who will develop your skills, knowledge and experience.

You will provide a comprehensive full range of administration duties to the service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.

• Responsible in the use and expenditure of the Trust's resources that you utilise.
• Accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
• Plan and organise appointments, meetings, clinics, diaries, and activities to ensure that standards of service appropriate to the area of work are met.
• Produce clinical correspondence e.g. letters, reports, from a variety of sources including documents and digital dictation.
• Send out diagnostic requests and chase up results.
• Prioritise and manage own workload to meet the needs and requirements of the service demands.
• Undertake general office duties as required including filing, photocopying, scanning and maintaining stock levels.

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please refer to the attached Job Description and Person Specification for further details on the role.

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a good standard of general education
• Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence
• ECDL
• RSA III typing

• A good understanding of office procedures
• Working as part of a team
• Manage and prioritise own…