Aftersales Administrator

Location: Stoke-on-Trent

TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with Motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibusand many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.

Main

Purpose of Job

The successful candidate will focus on administrative business support for the Motability division in relation to the Motability and In-Life scheme.

About

The Role

Key Responsibilities

• The successful candidate will provide administrative and business support to the Motability division, helping to support its ongoing growth and success.
• Coordinate and schedule Motability In-Life home demonstration visits, planning efficient routes for the Customer Care Technician.
• Manage Motability-related administration and maintain accurate records and documentation.
• Provide additional administrative support and undertake other duties as required by the business.
• Use Microsoft Office and other business systems effectively to support daily operations.
• Organise workloads efficiently, meet deadlines, and maintain a high level of attention to detail.
• Deliver a professional and helpful service to customers, responding to enquiries in a courteous manner.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

TBC is an equal opportunities employer

Required Criteria

• Right to work in the UK
• Minimum of 2 years' experience in a similar role
• Strong IT skills, including Microsoft Office applications, particularly Excel
• Excellent organisational and administrative skills with strong attention to detail
• Must have excellent communication and customer service skills
• Must have working experience in a customer service industry
• GCSE Maths and English or equivalent

Desired Criteria

• It would be advantageous but not essential to hold Business Administration qualifications (NVQ, OCR or equivalent)
• It would be advantageous if the person had similar working knowledge of this industry and role expectations

Skills Needed

Customer Service, Administrative skills, Organisational skills

About The Company

Since its inception in 2006,
TBC Conversions has etched an indelible mark in the vehicle conversion sector, earning a reputation as a trusted name across the UK and Ireland.

With its core specialisation centered on an array of vehicle conversions, this firm has become synonymous with unmatched expertise and innovation.

Whether it's wheelchair-accessible vehicles, minibuses, taxis, or other specialist vehicle conversions, TBC Conversions has consistently showcased its capability to cater to varied customer needs, merging functionality with sophisticated design.

The secret behind TBC Conversions' stellar reputation is its commitment to superior quality and safety. Backed by a robust team of skilled professionals, the company stands tall on its promise of delivering converted vehicles that not only meet but exceed the expectations of its clients.

Every vehicle that emerges from their facility is a testament to their dedication, ensuring that each customer experiences a seamless, comfortable, and above all, safe journey.

With a rich heritage of service and quality, TBC Conversions continues to define what excellence looks like in the vehicle conversion industry.

Company Culture

TBC Conversions stands out not just as one of the premier conversion companies in the UK and Ireland, but also as a beacon of positive change and innovation in the realm of vehicle transformation.

Specialising in wheelchair-accessible vehicles, minibuses, and bespoke vehicle conversions, the company is dedicated to bridging mobility gaps, ensuring that every individual - regardless of their physical challenges has the freedom to travel comfortably and safely.

The work they do goes beyond business; it's about changing lives, redefining accessibility, and ensuring inclusivity in every journey.

But what truly sets TBC Conversions apart is its commitment to its workforce. Recognised as a great place to work, the company fosters an environment where innovation thrives, collaboration is…