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Zonal Controller

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: Merlin Entertainments
Full Time position
Listed on 2025-12-30
Job specializations:
  • Business
    Administrative Management
Salary/Wage Range or Industry Benchmark: 28000 GBP Yearly GBP 28000.00 YEAR
Job Description & How to Apply Below
Location: Stoke-on-Trent

Join to apply for the Zonal Controller role at Merlin Entertainments

About the Role

As a Zone Operations Controller, you’ll play a vital role in ensuring the smooth, safe, and efficient running of park operations. Acting as a central point of contact, you’ll coordinate operational requests, monitor performance, and support teams across the resort to respond quickly and effectively to incidents and changing conditions.

Reporting to the Operations Control Manager
, you’ll help ensure clear communication, accurate reporting, and well-coordinated operational decision-making throughout the day.

Key Responsibilities
  • Monitor and support day-to-day park operations across assigned zones
  • Act as a key communication hub for operational activities and incidents
  • Coordinate operational requests and responses in real time
  • Support the management of incidents, issues, and event statuses
  • Maintain accurate logs, reports, and operational data
  • Work closely with multiple teams to ensure guest safety and experience remain a top priority
What We’re Looking For
  • Strong communication and coordination skills
  • Ability to remain calm and focused in a fast‑paced environment
  • Excellent attention to detail and decision‑making skills
  • Confidence using systems and managing information accurately
  • A team‑focused approach with a passion for guest experience
Compensation

Pay range: £28,000.00 per year – £28,000.00 per year

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Accounting/Auditing and Finance

Industries

Entertainment Providers

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